Terms

Terms and conditions

Version: August 2026. These terms are reviewed legally and supplemented where needed.

1. Who we are

Calla Medical, established in Amsterdam, provides medical aesthetic treatments through doctors on the Dutch BIG register at partner locations. Our contact details are on the contact page.

2. What these terms apply to

These terms apply to every consultation and every treatment you obtain from us. In addition, the Dutch Medical Treatment Agreement Act applies. Where these terms and the law differ, the law prevails.

3. Making, rescheduling and cancelling appointments

• An appointment is confirmed once you have received our confirmation by email.
• Rescheduling or cancelling is free of charge up to 24 hours before the appointment.
• If you reschedule later or do not attend, we may charge for the time reserved.
• If we have to reschedule an appointment, we will let you know as soon as possible and rebook free of charge.

4. Consultation and treatment

Every treatment begins with a consultation. During it, the doctor assesses whether a treatment is justified in your situation. The doctor may decide not to treat. That is not a refusal of service but a medical judgement, and in that case you pay only for the consultation.

Before a treatment you complete a medical intake and sign a treatment agreement. Without a completed intake we do not treat.

5. Prices and payment

• The prices on our site include VAT where applicable and apply per treatment.
• The consultation fee is deducted if you obtain a treatment from us within three months.
• Payment is made afterwards, by iDEAL or card.
• When booking a treatment we may ask for a deposit through iDEAL, which we deduct from the treatment price.
• Cosmetic treatments are not reimbursed by your health insurer.

6. Result and expectations

We make every effort to achieve the result discussed, but we do not guarantee it. Every face and every skin responds differently. What you may realistically expect is discussed during the consultation and recorded in your file. With injectables, a check-up after two weeks is included in the price; if a touch-up is medically justified at that point, we carry it out at no extra cost.

7. Aftercare

Aftercare is part of the treatment. Your doctor is reachable through the app where your appointment is listed. If in doubt, she will take a look the same day. There is no charge for this. For urgent situations outside our hours, please see the contact page.

8. Your obligations

You provide accurate and complete information about your health, medication, allergies and previous treatments. You follow the aftercare instructions. If you withhold information relevant to your safety, we cannot vouch for the result and liability may lapse.

9. Liability

We carry professional indemnity insurance. Our liability is limited to the amount our insurer pays out in the case concerned. This limitation does not apply in the event of intent or deliberate recklessness.

10. Personal data

We handle your data with care. How we do so is set out in our privacy statement. Medical data falls under the duty of confidentiality and is kept for twenty years, as the law requires.

11. Complaints

If you are not satisfied, discuss it with your doctor first. If you cannot work it out, you can turn to our complaints officer and then to the disputes body we are affiliated with. You will find the contact details on the contact page.

12. Applicable law

Dutch law applies to our agreements.

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Do you have a question about these terms? Email info@callamedical.nl.